CANCELLATION GUIDE
In the time I see 10 patients, most other acupuncturists see 18 - 25. This allows me to spend longer with each patient discussing their individual concerns, DIY help ideas, provide customized education, and when needed, a shoulder to cry on. It also allows me to be on-call, follow-up, respond and check-in between visits, and provide concierge-level patient care. I wouldn't want to practice any other way and it's what makes Life Healing Life so unique!
So with this level of care please know that every cancellation counts. With unexpected illness and the nature of modern life, I do aim to provide as much cancellation flexibility as possible while also managing the needs of my small business.
”Please cancel visits at least 48 hours in advance.”
First < 48 Hour Cancellation
Patients get one “gimme” < 48 hour cancellation per year with no need to reschedule.
Subsequent < 48 Hour Cancellations
If you reschedule your in-person or virtual visit to be completed within 7 days there is no cancellation fee. If not you’ll be invoiced 50% of your visit price.
IVF Cancellations
Changes to IVF transfers and retrievals, or labor and delivery, that are outside your control are not subject to the cancellation policy.
COVID and Illness
You will never be charged for a missed visit that falls into the current CDC COVID quarantine recommendations or are otherwise avoiding a window of contagiousness for viral illness.
Habitual Cancellations
Patients who habitually cancel with any amount of notice may be asked to only schedule visits via standby or referred to another clinic.
“Thinking about cancelling?”
Having a hard day?
COME IN!
Bring your partner if you need extra support — there’s great work we can do in hard places.
Sick but not contagious?
COME IN!
If you’re through the early contagious stage and well enough to work but are still feeling off, we can do a treatment to resolve the tail end of any lingering illness faster.
Running late or need to leave early?
COME IN!
We can skip the chatting or substitute a take-home sticker treatment and make the most of the time we have.
Acutely sick and contagious or COVID risk?
STAY HOME.
Rest is best — and if you need some support a virtual visit can be great.
Bad weather?
If Minneapolis Public Schools close due to severe weather I will close too and no fees apply. If Minneapolis schools are open and you cancel the policy will apply.
